• Have a Question?

    Use this Contact Guide to get your answer. You'll always receive the by-your-side support you've come to expect from Constellation Payments.

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  • Contact Channel Partner Integration Support for the following:

    • Integration questions or challenges
    • Gateway integration questions
    • Troubleshooting batch files
    • Gateway login credentials
    • Constellation Payments API questions
    • Questions regarding EMV integration and testing
    • Batch processing questions
  • Contact Information:

    Monday through Friday: 8 am – 5 pm ET
    Response Time: 1-2 Business Days

  • Contact Channel Partner Sales for the following:

    • Becoming a new Channel Partner
    • Questions about integrating your software with Constellation Payments
    • Sales/Support process for your customers
    • Rates and pricing for your customers
    • Monthly leads/sales reports
    • End-of-month reporting needs
    • Sales/Marketing materials for your customers
  • Contact Information:

    Monday through Friday: 8 am – 5 pm ET
    Response Time: 1 Business Day

  • Contact EMV Terminal Sales/Support for the following:

    • Questions about ordering new EMV terminals
    • Replacing EMV terminal
    • EMV terminal support needs
    • Pricing questions
    • EMV terminal cancellation
  • Contact Information:

    Monday through Friday: 8 am – 5 pm ET
    Response Time: 1-2 Business Days

  • Contact Merchant Account Processors for the following:

    • Any questions regarding your statement
    • Funding and deposit questions
    • Questions regarding charges
    • Setting up your terminal

    Contact Information:

    Response Time: 1 Business Day

    • Elavon Terminal Support
    • P: 866.451.4007
    • Sysnet PCI Protection Program
    • P: 855.750.0747
  • Contact Merchant Account Support for the following:

    • Gateway funding questions
    • Confirmation of transaction processing
    • Confirmation of voids and returns
    • Changing address information
    • Changing bank account information
    • Changing of any details associated with business or contact information
    • Cancellation of services
  • Contact Information:

    Monday through Friday: 8 am – 5 pm ET
    Response Time: 1-2 Business Days

  • Contact Merchant Account Sales for the following:

    • Questions regarding setting up a new merchant account
    • Merchant account application questions
    • Pricing and set-up information for merchant accounts
    • Rate comparison for existing merchant account
    • Status of a pending application
    • Ordering terminals
    • Requesting a tear sheet
    • Setting up additional services such loyalty program, gift cards, mobile usage
  • Contact Information:

    Monday through Friday: 8 am – 5 pm ET
    Response Time: 1 Business Day