Join the Constellation Payments Team

Looking to be part of an exciting industry that drives technology and innovation? Part of organization that values teamwork and professional growth — and upholds a positive family-like work environment?

These are just a few of the unique aspects of working at Constellation Payments. We offer a competitive salary, casual work environment, comprehensive health insurance package, 401k plan with matching contributions, paid time off, and great potential for career development and advancement.

Technical Support Analyst

The IT Integration Analyst is responsible for assisting our channel partners with their integration with the Constellation Payment Processing platform. We are looking for an analyst who can provide development support regarding integration questions based on technical specifications, integration strategies, and API operations. The IT Integration Analyst certifies each integration with a complete API review and supports all testing and implementation efforts. Prior experience with APIs is preferred.

Job Responsibilities:

  • Provide technical support to our channel partners that are integrated with our payment processing platform
  • Troubleshoot technical issues with payment terminals
  • Assist clients in diagnosing problems and sources of errors; guide users through corrective steps via phone and email
  • Work alongside the development team to solve complex issues
  • Be a subject matter expert on our API integration
  • Perform API Review to ensure completion of Channel Partner and Gateway requirements
  • Manage defects and system enhancement requests
  • Build and maintain an excellent rapport with channel partners and merchants
  • Proven self-starter and highly self-motivated leader capable of working independently
  • Experience in payment processing, merchant services and financial services preferred
  • Proficient in Excel
  • Good organizational skills and attention to details
  • Outstanding written and verbal communication skills
  • Ability to work as part of a small team in a fast-paced environment. Night and weekend availability will be required in case of emergency situations.

Job Qualifications:

  • Bachelor’s Degree in Computer Science, information science, related field
  • Experience working with APIs and Agile development is preferred
  • Excellent analytical and troubleshooting skills
  • Outstanding written and verbal communication skills
  • Proven self-starter capable of working independently
  • Good organizational skills and attention to details
  • Ability to work as part of a small team in a fast-paced environment

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